1. Made-to-Order Production
Each garment is cut, sewn, and finished specifically for your order. Production begins shortly after your purchase is confirmed.
This made-to-order model helps us avoid overproduction and maintain the integrity of our craft.
Before shipping, every piece undergoes a detailed quality control process, including:
-
Verification of fabric, construction, and finishing
-
Measurement checks against order specifications
-
Photographic documentation prior to packaging
Once production has started, orders cannot be cancelled or modified.
2. Returns & Right of Withdrawal
Due to the made-to-order nature of our garments, returns and exchanges are not guaranteed.
However, return requests may be submitted within 14 days of delivery, provided that:
-
The item is unworn, unwashed, and unaltered
-
The item is returned in its original condition
-
The request is approved by Drape Layers
All return requests are reviewed individually and approved on a case-by-case basis.
Approval is not automatic.
If a return is approved:
-
Return shipping costs will be deducted from the refund
-
Any original shipping fees are non-refundable
We strongly recommend contacting us for sizing or fit guidance before placing your order.
3. Order Accuracy
Please review your order carefully before confirming.
Once production begins, changes to size, fabric, or specifications cannot be guaranteed.
If you believe you have made an error shortly after placing your order, contact us immediately at contact@drapelayers.com. We will do our best to assist before production starts, but changes are not assured.
4. Defective or Incorrect Items
In the rare event that an item arrives damaged or incorrect, please contact us within 5 days of delivery at contact@drapelayers.com, including:
-
Your order number
-
A brief description of the issue
-
Clear photos of the item and packaging
Each case is reviewed individually. Where appropriate, we will arrange a repair, replacement, or refund.
5. Refunds
Approved refunds are issued to the original payment method or, where applicable, store credit, only after the item has been received and inspected.
Please note:
-
Processing times depend on your bank or payment provider
-
We do not offer discounts as an alternative to returns
6. Non-Returnable Items
The following items cannot be returned or refunded:
-
Made-to-order garments or accessories (unless approved as outlined above)
-
Items damaged through misuse or post-delivery alterations
-
Gift cards or digital items
7. Contact
For questions regarding your order or this policy, please contact:
Email: contact@drapelayers.com
Brand: Drape Layers
