Oatmeal Flannel - Soft Shirt

1. Made-to-Order Production

Each garment is cut, sewn, and finished specifically for your order. Production begins shortly after your purchase is confirmed.

This made-to-order model helps us avoid overproduction and maintain the integrity of our craft.
Before shipping, every piece undergoes a detailed quality control process, including:

Verification of fabric, construction, and finishing
Measurement checks against order specifications
Photographic documentation prior to packaging

Once production has started, orders cannot be cancelled or modified.

2. Returns & Right of Withdrawal

Due to the made-to-order nature of our garments, returns and exchanges are not guaranteed.

However, return requests may be submitted within 14 days of delivery, provided that:

The item is unworn, unwashed, and unaltered
The item is returned in its original condition
The request is approved by Drape Layers

All return requests are reviewed individually and approved on a case-by-case basis.
Approval is not automatic.

If a return is approved:

Return shipping costs will be deducted from the refund
Any original shipping fees are non-refundable

We strongly recommend contacting us for sizing or fit guidance before placing your order.

3. Order Accuracy

Please review your order carefully before confirming.
Once production begins, changes to size, fabric, or specifications cannot be guaranteed.

If you believe you have made an error shortly after placing your order, contact us immediately at contact@drapelayers.com. We will do our best to assist before production starts, but changes are not assured.

4. Defective or Incorrect Items

In the rare event that an item arrives damaged or incorrect, please contact us within 5 days of delivery at contact@drapelayers.com, including:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Each case is reviewed individually. Where appropriate, we will arrange a repair, replacement, or refund.

5. Refunds

Approved refunds are issued to the original payment method or, where applicable, store credit, only after the item has been received and inspected.

Please note:

Processing times depend on your bank or payment provider
We do not offer discounts as an alternative to returns

6. Non-Returnable Items

The following items cannot be returned or refunded:

Made-to-order garments or accessories (unless approved as outlined above)
Items damaged through misuse or post-delivery alterations
Gift cards or digital items

7. Contact

For questions regarding your order or this policy, please contact:

Email: contact@drapelayers.com
Brand: Drape Layers

This Privacy Policy describes how Drape layers (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website and related services (the “Services”). We use Shopify to power our store and certain features of the Services.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your information as described here.

1) Who we are and how to contact us

Controller: Drape layers
Contact email: contact@drapelayers.com

If you are in the European Economic Area or the United Kingdom, we are the controller of your personal data under applicable data protection laws.

2) What we collect

“Personal information” means information that identifies or can reasonably be linked to an individual. The information we collect depends on how you interact with us and the Services.

Contact and account details: name, email address, billing and shipping address, phone number, account login and settings.
Order and transaction data: items viewed or purchased, cart and wishlist contents, returns and exchanges, order numbers, timestamps, totals, currency.
Payment details: payment method type, last 4 digits or tokenized identifiers, transaction results, fraud checks. We do not store full card numbers; payments are processed by our payment provider(s).
Communications: messages you send to us, support requests, survey responses.
Device and usage data: IP address, device and browser type, operating system, cookies and similar technologies, pages viewed, links clicked, time on page, site interactions.
Inferences and preferences: product interests, size or fit notes you choose to share, marketing preferences.

3) Where we get it

Directly from you: when you browse, create an account, place an order, request support, or subscribe to communications.
Automatically: through cookies, pixels, and similar technologies when you use the Services.
From service providers and partners: for example payments, delivery and logistics, analytics, advertising, customer support, and cloud hosting.
From Shopify: operational data necessary to host and operate the store, and enhanced features as described in Section 8.

4) How we use your information

Under GDPR and EU law, we rely on several legal bases, including performance of a contract, legitimate interests, consent, and legal obligations.

Provide, operate, and improve the Services (contract; legitimate interests): process and ship orders, manage returns, provide account features, remember your settings, and maintain site security and performance.
Made to order production (contract; legitimate interests): plan and produce garments after purchase, coordinate with logistics, and communicate status updates.
Payments and fraud prevention (contract; legitimate interests; legal obligation): process payments securely, detect and prevent fraud and abuse.
Customer support and communications (contract; legitimate interests): respond to inquiries and service requests.
Marketing and personalization (consent where required; legitimate interests): send emails or show online ads about our products, and suggest content you may find relevant. You can unsubscribe at any time.
Compliance and enforcement (legal obligation; legitimate interests): comply with law and enforce our terms and policies.

5) Cookies and similar technologies

We use cookies, pixels, and similar tools to operate the store, keep you signed in, remember your cart, measure performance, and personalize content or ads. You can manage preferences in your browser settings and via any cookie banner or preference center we provide. Blocking some cookies may affect site functionality.

6) How we share information

We share personal information with third parties that help us run the Services, only as needed and subject to appropriate safeguards:

Shopify (store hosting, order processing, security, analytics).
Payment processors (secure payments and refunds).
Fulfilment and logistics partners (packaging, shipping, delivery updates).
Customer support and communication tools (email service providers, helpdesk).
Analytics, measurement, and marketing vendors (site analytics, ad delivery and measurement, where permitted).
IT, cloud, and security providers (hosting, storage, backup, and security services).
Corporate and legal events (audits, mergers, acquisitions, reorganization, or legal processes where required).

We also share information where you ask us to, or with your consent, and where required by law.

7) Your choices

Email marketing: unsubscribe using the link in our emails.
Cookies: adjust browser settings and any site preference tools we provide.
Account: you can update certain details in My Account.

8) Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the platform and its features. Shopify may also use certain data across merchants to support security, fraud prevention, and platform improvements.

Learn more in the Shopify Consumer Privacy Policy and manage certain choices via the Shopify Privacy Portal.
Shopify may act as an independent controller for some activities. For data subject requests related to Shopify’s independent processing, please use Shopify’s privacy portal.

(Insert your links in your live policy, or rely on Shopify’s standard links from their legal pages.)

9) International transfers

We may transfer your information outside your country, including to Canada and the United States, where Shopify and some of our providers are located. Where required, we use appropriate safeguards such as the EU Standard Contractual Clauses and the UK international data transfer addendum. Copies of relevant safeguards can be requested by contacting us.

10) Retention

We keep personal information as long as necessary for the purposes described above, including to provide the Services, comply with law, resolve disputes, and enforce agreements. Retention periods vary by data type and context. When no longer needed, we take steps to delete or de-identify data.

11) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately at contact@drapelayers.com.

12) Children

The Services are not intended for children and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal information, contact us to request deletion.

13) Your rights

Your rights depend on where you live. We will honor applicable laws.

EEA and EU

Subject to conditions and exemptions in law, you may have the right to:

access your personal data,
correct inaccurate data,
delete your data,
restrict or object to processing,
data portability, and
withdraw consent at any time where processing is based on consent.

To exercise your rights, email contact@drapelayers.com. You may also lodge a complaint with your local authority. In Sweden, contact Integritetsskyddsmyndigheten (IMY).

United States

Depending on your state, you may have rights to access, correct, delete, opt out of targeted advertising or sales of personal information, or limit certain uses of sensitive data. We do not sell personal information in the traditional sense. Where required, we will honor opt-out signals and provide required choices.

14) Do Not Track and global privacy controls

Some browsers send “Do Not Track” or Global Privacy Control signals. Our response may vary based on applicable law and technical support. Where required, we treat recognized opt-out signals as a valid request to opt out of targeted advertising or certain sharing.

15) Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy with an updated “Last updated” date and provide additional notice where required.

16) Contact

For questions or to exercise your rights, contact:
DRAPElayers
Email: contact@drapelayers.com

At Drape Layers, each garment is produced with intention and precision. Our collections are primarily made to order, allowing us to work responsibly, minimise waste, and maintain the highest standards of craftsmanship.

This policy outlines our production timelines, shipping methods, delivery estimates, and important delivery terms.

1. Production Timeline (Made-to-Order)

Most garments offered through Drape Layers are produced on a made-to-order basis.

Production begins shortly after your order is confirmed
Typical production time is 1–2 weeks
Each piece undergoes a detailed quality control process prior to dispatch, including verification of measurements, construction, and finishing

Once production has started, orders cannot be cancelled or modified.

2. Delivery Timeframe (Made-to-Order)

After production and final inspection, orders are shipped via a tracked courier service.

Estimated total delivery time is 2–3 weeks from purchase, depending on destination and shipping method

You will receive a shipping confirmation email once your order leaves our atelier, including tracking details.

3. DL Circle — Immediate Dispatch

Selected garments may be offered through DL Circle.

Items listed under DL Circle are available for immediate dispatch and do not require production.

Orders placed through DL Circle typically ship within 1–3 business days
Delivery time depends on destination and courier service
Availability within DL Circle is limited and varies over time

DL Circle items follow the same quality control standards as made-to-order pieces prior to shipment.

4. Shipping Methods & Rates

We offer tracked international delivery through trusted logistics partners.

Shipping costs are calculated at checkout based on destination and order size
All orders over €1,000 qualify for complimentary shipping within EU countries

Shipping fees, where applicable, are non-refundable unless otherwise required by law.

5. Tracking & Updates

Once your order has shipped, you will receive a tracking link by email.

The tracking link allows you to follow the progress of your delivery and estimated arrival
If an order includes multiple made-to-order items, shipment may occur once all pieces are completed, in order to minimise packaging and environmental impact

6. Delivery Responsibility & Risk

Once an order has been handed over to the courier, ownership and risk transfer to the customer.

If a parcel is marked as delivered but not received, the customer must contact the courier directly using the tracking information provided.

While we are happy to assist with communication where possible, Drape Layers is not responsible for delays, loss, theft, or damage occurring after transfer to the delivery carrier.

Please ensure that your delivery address and contact details are accurate at checkout. We cannot be held responsible for delays, losses, or additional charges resulting from incorrect or incomplete information.

7. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

These charges are not included in our prices
All customs-related fees are the responsibility of the customer

We recommend reviewing local customs regulations prior to placing an order.

8. Delays & Exceptions

Delivery estimates are provided as guidance only.

Delays may occur due to customs clearance, logistical disruptions, or high order volumes. If a significant delay is anticipated, we will contact you directly with updated delivery information.

9. Contact

For questions regarding shipping, delivery timelines, or tracking updates, please contact: